We present first analysis of repair shops in the Czech Republic based on the answers of their customers. The aim is to get a customer’s view on the repair shop segment and everything associated with it. From the way of repairing vehicles, through legislation, to customer’s feedback.
This analysis is intended for a wide range of customers, for the management of distributors and manufacturing companies, for sales and marketing directors and also for anyone interested in automobile industry.
The data were obtained by CAWI – Computer Assisted Web Interviewing (method of data collection using the web form). Biased responses were removed.
THE STRUCTURE OF RESPONDENTS
STRUCTURE OF RESPONDENTS BY GENDER IDENTITY
STRUCTURE OF RESPONDENTS BY THEIR AGES
STRUCTURE OF RESPONDENTS ACCORDING TO REGION
RESPONDENTS AND THEIR CAR FLEET
PRODUCTION YEAR OF THE VEHICLE
OWNERSHIP AND USE OF THE VEHICLE
VEHICLE POWERED BY ENGINE TYPE
AVERAGE MILEAGE OF THE VEHICLE
ANNUAL MILEAGE OF THE VEHICLE
PRODUCTION MAKE OF THE VEHICLE
MODEL OF THE VEHICLE
THE VEHICLE SERVICING
WHERE IS THE VEHICLE BEING SERVICED
NUMBER OF SERVICE VISITS PER YEAR
CUSTOMER´S LOYALTY
UNDER AND PAST WARRANTY CAR SERVICING
CAR SERVICING IN INDEPENDENT REPAIR SHOP
BLOCK EXCEMPTION REGULATION
CAR TIRE REPLACEMENT
TOTAL SPENDING IN REPAIR SHOPS
TYPE OF SERVICE OPERATION PERFORMS ON CAR
GENERAL KNOWLEDGE OF SERVICE CONCEPTS
ATTENDANCE IN SERVICE CONCEPTS PROVIDERS
CUSTOMER´S AWARENESS AND THEIR BEHAVIOUR
SPARE PARTS PURCHASE
KNOWLEDGE OF AUTOMOTIVE TERMS
KNOWLEDGE OF AUTOMOTIVE ORGANIZATIONS
DPF FILTER ISSUE
THE ISSUE OF BRIBES IN MOT CHECK
TYPE OF CAR REPAIRS MADE BY CUSTOMERS
REPAIRS MADE BY CUSTOMERS /MEN OR WOMEN
REPAIR SHOPS FROM THE CUSTOMER´S VIEW
REASON FOR THE REPAIR SHOP SELECTION
REPAIR SHOP AND THE CUSTOMER´S CONCERN ABOUT
SUMMARY
SUPPLEMENT, CONTACT
With other answers will provide you:
Magda Patzlová
Key Account ang Marketing Manager
e-mail: marta.patzelova@motofocus.eu
Tel. +420 602 708 997
René Szotek
company executive
e-mail: rene.szotek@motofocus.eu
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